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Getting Help

 

We’re here for you! What to expect when contacting DRA for assistance

Our Process

 

When you contact Disability Rights Arkansas, the first person you will communicate with is our administrative assistant, who will transfer you to our intake advocate’s voicemail. You will be contacted within 48 hours.

We are required by our federal funders to ask for your name, address, disability, etc. but if you prefer not to provide this information, we will still assist you.

The intake advocate will request the above information and the reason for your call to determine if the issue fits within DRA’s current priorities and objectives. If the issue does not fit within our priorities and objectives, the appropriate information and referral is provided. If the issue does fit within our priorities and objectives, the information is sent to the legal director to decide if your matter will be accepted or not for investigation, direct advocacy, or legal representation.

Although we are a legal organization, much of our direct advocacy can be performed by our trained non-attorney advocates.

Our services are free of charge and confidential.

We provide advocacy services to individuals with disabilities.  We make decisions about the types of cases we can take based upon our current focus areas which we update each year.

Because we have limited funds and staffing, we cannot take every case that is presented to us.  If your problem is not within one of our current focus areas, we may not be able to help you directly.  If we cannot provide direct help, we will do our best to identify other agencies or individuals who may be able to assist you.

DRA is required by federal law to have a grievance procedure so clients, prospective clients, and their family members may express concerns about the services they received or if they were denied advocacy assistance from us.  If you are dissatisfied in any way with the services you received from DRA, please fill out our grievance form.