Top Bar

Accessibility and Language Options
  • Skip to main content
  • Skip to primary sidebar

Disability Rights Arkansas

  • About DRA
    • Our Leadership
    • Annual Report
  • What We Do
    • Public Policy
    • Who We Serve
    • Priority Issues
  • News and Media
    • Blog
    • In the News
  • Resources
    • Publications and Reports
    • Psychiatric Residential Treatment Facility Database
    • Transition Services
  • Contact Us
    • How To Get Help
    • Subscribe
    • Donate
    • Careers
  • Donate Now

Nov 09 2016

DRA Grievance Policy

Disability Rights Arkansas (DRA) is actively concerned with resolution of complaints and grievances arising from services provided by our agency. If you have a grievance with the services received from our agency, you have the right to resolve your complaint through the following steps. If you are not now and have not been in the past, a client of Disability Rights Arkansas, and you wish to address issues concerning how the agency is/is not in compliance with the authorizing federal statutes and their requirements for the setting of annual priorities, you may start with Step Three.

Step One: You have the right to informally resolve your complaint with the staff member involved by requesting a time to discuss your grievance.

Step Two: If you are unable or do not wish to resolve your complaint with the staff member involved, you may make an informal complaint in writing or by telephone to the staff member’s supervisor by requesting a time to discuss your grievance.

Step Three: If resolution has not taken place, you may make a written complaint with the Executive Director. Within ten (10) working days of receiving your complaint, the Executive Director will investigate your complaint and respond to you in writing.

Step Four: If you are unhappy with the response from the Executive Director, you may appeal your grievance to the Board of Directors of Disability Rights Arkansas. The Board of Directors will review your complaint, the responses by the employees of Disability Rights Arkansas, and other pertinent information and respond to you in writing within 30 days of receiving your appeal.

Categorized: Archives

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • Registering to Vote Should be Easy
  • Level up Your Vernacular
  • Board Votes to Place Perimeter Behavioral of the Ozarks’ Residential License on Probationary Status
  • Speak Up Arkansas: Why Voting in Every Election is Important
  • Speak Up Arkansas: Back to School with IEPs

Categories

  • Abuse, Neglect and Exploitation
  • Access
  • Accessibility
  • Archives
  • Article
  • Assistive Technology
  • Board of Directors
  • Community
  • COVID
  • Education
  • Employment
  • Featured
  • Guardianship
  • Healthcare
  • Housing
  • Jails & Prisons
  • Juvenile Justice
  • Long Term Care
  • Members Only
  • Mental Health
  • News
  • PAIMI Council
  • Public Policy
  • Resources
  • Self Advocacy
  • Self-Advocacy / Training
  • Service Animals
  • Social Security
  • Speak Up Arkansas
  • Special Education
  • Transportation
  • Traumatic Brain Injury
  • Veterans
  • Voting

Copyright © 2023 Disability Rights Arkansas