DRA is required by federal law to have a grievance procedure so clients, prospective clients, and their family members may express concerns about the services they received or if they were denied advocacy assistance from us. If you are dissatisfied in any way with the services you received from DRA, please fill our the Grievance Form. Be sure to read the DRA Grievance Procedure before you fill out the form.
What is the Grievance Procedure?
Disability Rights Arkansas (DRA) is actively concerned with resolution of complaints and
grievances arising from services provided by our agency. If you have a grievance with
the services received from our agency, you have the right to resolve your complaint
through the following steps. If you are not now and have not been in the past, a client of
DRA, and you wish to address issues concerning how the agency is/is not in
compliance with the authorizing federal statutes and their requirements for the setting of annual priorities, you may start with Step Three.
- Step 1
You have the right to informally resolve your complaint with the staff member
involved by requesting a time to discuss your grievance. - Step 2
If you are unable or do not wish to resolve your complaint with the staff member
involved, you may make an informal complaint in writing or by telephone to the
staff member’s supervisor by requesting a time to discuss your grievance. - Step 3
If resolution has not taken place, you may make a written complaint with the
Executive Director. Within ten (10) working days of receiving your complaint, the
Executive Director will investigate your complaint and respond to you in writing. - Step 4
If you are unhappy with the response from the Executive Director, you may
appeal your grievance to the Board of Directors of DRA. The Board of Directors
will review your complaint, the responses by the employees of DRA, and other
pertinent information and respond to you in writing within 30 days of receiving
your appeal.
The Grievance Form isn’t a request for help.
The Grievance Form is only for complaints about DRA’s services. To request help from DRA, use the Request for Help Form instead.
Still need to file?
This will open DRA’s grievance form in a new window.
Office Information
Address
400 W. Capitol Avenue, Suite 1200
Little Rock, AR 72201
Access Information: Our office is located on the 12th floor of the Regions building at the corner of Broadway and Capitol. Entrance to our parking garage is on 4th street between Broadway and Spring. Once you have parked, take the parking elevator to the 2nd level, then cross the lobby to the main building elevators, which will take you to the 12th floor.
Phone
Office: (501) 296-1775
Intake: (800) 482-1174
Fax: (501) 296-1779
Hours of Operation
8:30 AM – 5:00 PM
Monday – Friday