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- Complaint
- Licensing Specialist received a complaint called in from a client’s guardian, alleging they believe there are pictures of the child on social media accounts, the facility gave client antibiotics without guardian’s consent, and the client had what the facility reported as “spider bites” all over her (guardian believes to be staph infection).
- Specialist attempted to call the individual who provided the information, but no call was returned. Specialist conducted a visit to facility on 12/20 to review client’s chart, which stated client complained of a single sore on her stomach. The physician was notified and reported it to be a suspected spider bite. Client was prescribed antibiotics and consent was given via telephone by client’s father. Due to no proof of the social media photo, the agency will complete re-training of the social media confidentiality policy with all staff to ensure compliance.
