Psychiatric Residential Treatment Facility Database
DRA’s monitoring and investigation team monitors and conducts complaint investigations at Arkansas’s psychiatric residential treatment facilities (PRTFs). DRA also receives and reviews records and incident reports that are retrieved through our access authority and through Freedom of Information Act (FOIA) requests.
What is a Psychiatric Residential Treatment Facility (PRTF)?
According to the Arkansas Department of Human Services, a PRTF is a “separate standalone entity providing a range of comprehensive services to treat the psychiatric condition of residents under the age of 21, on an inpatient basis under the direction of a physician. The purpose of such comprehensive services is to improve the resident’s condition or prevent further regression so that the services will no longer be needed.” In short, these facilities are designed to provide therapeutic services and programs for children and youth who struggle with psychiatric, behavioral, and emotional disorders and challenges. The services provided are less medically intensive than those you’d find in a psychiatric hospital or the psychiatric unit of a general hospital.
There are approximately 800 beds in PRTFs across the state. Most, but not all, of the 13 PRTFs in Arkansas are private for-profit entities. Their marketing materials boast the use of “empirically-validated, scientifically-sound treatment methods”…”individual, family, group, and recreational therapy”…”a highly structured” program in a “nurturing environment.” Treatment is said to be administered by multidisciplinary teams of highly trained professionals in a residential setting.
PRTF’s are only one kind of residential facility.
About This Database
Information from the various entities charged with oversight of these facilities is not coordinated or tracked, and is therefore not available in one place. This makes it impossible for guardians, judges, other states, and placement agencies to make informed decisions about the placement of youth.
The information on each facility that is included in the links below is all information obtained through public information requests. This information is available to the public but has not previously been correlated and published or otherwise easily accessible to the public.
Documents Available for Search
Medicaid Inspection of Care (coming soon)
Multiple divisions within the Arkansas Department of Human Services and outside agencies are responsible for aspects of oversight or investigations into these facilities.
Placement and Residential Licensing Unit (PRLU)
Placement and Residential Licensing Unit (PRLU) is a unit of the Division of Childcare and Early Childhood Education. They are responsible for enforcing the Arkansas Minimum Licensing Standards. This unit is responsible for monitoring the facilities and responding to and investigating complaints involving the Arkansas Licensing Standards.
Child Welfare Agency Review Board (CWARB)
The Child Welfare Agency Review Board (CWARB) publishes and has the authority to amend the rules setting minimum licensing standards for the operation of child welfare agencies. They govern the granting, revocation, refusal, conversion, and suspension of licenses. They also have the authority to impose civil penalties. Members of this board are appointed by the governor and with the exception of an appointed representative the Division of Children and Family Services (DCFS) are all representatives of licensed placement or residential agencies that are regulated by this board. To date, the board has taken no adverse action against any agency, including all of the classifications listed above, ever. That means:
- No agency has been fined;
- No agency’s license has been suspended or placed in a probationary status; and
- No license has ever been revoked, for any reason other than inactivity.
The Office of Long Term Care (OLTC)
The Office of Long Term Care (OLTC) implements the Centers for Medicare and Medicaid Services (CMS) regulations regarding restraint and seclusion. They review facilities once every 5 years and respond to complaints received regarding restraint and seclusion.
Health Services Permit Agency
The Health Services Permit Agency is responsible for issuing Permits of Approval (POAs) for several types of facilities including Residential Care Facilities and Psychiatric Residential Treatment Facilities. There has been a moratorium on the creation of additional PRTF beds in Arkansas since February 1, 2008. However, beds designated as exclusively for out-of-state residents have been exempted from the POA process and therefore have been able to proliferate in Arkansas despite the moratorium.
In furtherance of their objective to “evaluate the availability and adequacy of health facilities and health services” they have been tasked with surveying the PRTFs annually and publishing a report. Provider response to the survey has not been required and only between 4 and 8 providers have responded in the 5 reports published since 2013. At the time of the last report, 2019, there were 12 PRTFs. The providers that have chosen to respond each year has also not been consistent.
Arkansas Child Abuse Hotline/Arkansas State Police Crimes Against Children Division (CACD)
Arkansas Child Abuse Hotline and the Crimes Against Children Division (CACD) of the Arkansas State Police Maltreatment allegations that are called into the Arkansas Child Abuse Hotline and then investigated by either the Crimes Against Children Division (CACD) of the Arkansas State Police or DHS are not reflected in the records provided here, other than a few referrals to local law enforcement agencies that are reflected in the reports of those agencies. Currently, substantiated maltreatment allegations originating in residential facilities are not being documented or tracked by facility by any agency or board. The abuse is almost exclusively attributed to the staff member or members involved and not to the facility.
Medicaid Inspection of Care
Medicaid Inspection of Care Reviews an Inspection of Care (IOC) must be performed at least once a year for every inpatient psychiatric provider, consistent with 42 CFR Part 456, Subpart I. The IOCs are to be performed by an independent contractor and they must include “personal contact and observation of each Medicaid recipient” and a “review of each beneficiary’s medical record.”
Local Law Enforcement Agencies
Local Law Enforcement Agencies are often called to some facilities. Reasons for calls include elopements (runaway or missing youth), suicide attempts, overdoses, assault and battery, and agency assistance with controlling residents or maintaining order. Incidents investigated through the Child Abuse Hotline are also referred to local law enforcement for criminal investigation and prosecution.
How to Report a Concern Regarding a Residential Facility
When reporting concerns it is helpful if you are as specific as possible. This allows the investigating agency to verify and then act on the complaint. Specific information that is helpful includes dates and times of specific incidents, specific locations of incidents, names or descriptions of involved staff or residents, and known documentation (photos were taken, police report was made, etc,).
Concerns regarding trends or ongoing deficits are also welcome and useful. This includes concerns regarding a lack of active treatment, missing individual or family therapy sessions, inadequate staffing, and recurring physical or chemical restraints.
If you are a current or former employee it is helpful to include your name, position, and how long you have been in that position. If you are a guardian or otherwise associated with a current or former resident it is helpful to include your affiliation and the timeframe of treatment you are referencing.
If you are uncomfortable disclosing your identity or fear retaliation you may report anonymously. Keep in mind that if you report anonymously the investigating agency will not be able to follow up with you so it is even more important that you be as detailed as possible.
Report to PRLU by clicking here.
- Complete the form including as much detail as possible
- The form requires the name and address fields be completed. To report anonymously enter either Jane or John Doe for the name and “123 Complaint Street, Little Rock, AR 72201” for the address. For “county” enter the county where the facility is located if known, otherwise enter Pulaski County.
- For “Unit Name” select “Placement and Residential Licensing.”
Report to OLTC by emailing complaints.OLTC@arkansas.gov
Report to Disability Rights Arkansas by clicking here. to complete a confidential online form). Your information will remain confidential.