During the treatment team meeting on 4/3/2024, client presented with a chief complaint of a sore arm. Client reported that 2 or 3 nights ago, she was attempting to close a door when a staff member aggressively closed the door on her arm. Client alleged that after the incident, the staff member said, “That’s what you get”. Corrective Action: Management notified. Staff member placed on suspension. The resident was taken to a walk-in clinic for an X-ray of her arm on the same day; Diagnosis: contusion of the arm. A follow-up appointment with a specialist was scheduled for 4/11/24 for further consultation. A report was made to the Child Abuse Hotline (accepted for investigation).
Licensing Specialist: Jarred Parnell
4/8/2024 – A complaint visit was conducted at the facility to review the provider reported incident. At the time of the visit there was no footage available of the alleged incident, and they were in the process of reviewing several days worth of footage. 4/12/2024 – A visit was conducted at the facility to review video footage. Video footage reviewed was 3/30/3034 19:00 – 4/1/2024 21:00. Video was reviewed for each day around bedtime which the resident stated was the time period in which the incident happened. There was one instance in which the staff person was on the unit with the resident for approximately 3 minutes and the resident and staff did not interact.
CACD investigation unsubstantiated. Complaint UNFOUNDED by Licensing.