Disability Rights Arkansas (DRA) is actively concerned with resolution of complaints and
grievances arising from services provided by our agency. If you have a grievance with
the services received from our agency, you have the right to resolve your complaint
through the following steps. If you are not now and have not been in the past, a client of
DRA, and you wish to address issues concerning how the agency is/is not in
compliance with the authorizing federal statutes and their requirements for the setting of
annual priorities, you may start with Step Three.
You have the right to informally resolve your complaint with the staff member
involved by requesting a time to discuss your grievance.
If you are unable or do not wish to resolve your complaint with the staff member
involved, you may make an informal complaint in writing or by telephone to the
staff member’s supervisor by requesting a time to discuss your grievance.
If resolution has not taken place, you may make a written complaint with the
Executive Director. Within ten (10) working days of receiving your complaint, the
Executive Director will investigate your complaint and respond to you in writing.
If you are unhappy with the response from the Executive Director, you may
appeal your grievance to the Board of Directors of DRA. The Board of Directors
will review your complaint, the responses by the employees of DRA, and other
pertinent information and respond to you in writing within 30 days of receiving