Licensing Specialist: Kendra Rice.
Licensing visited facility to review personnel files. Personnel files reviewed complied with the minimum licensing standards.
PRLU or OLTC
Visit Compliance Report
PRLU or OLTC
Medical, Notice of Incident
Client visited the Cornerstone Women’s Clinic due to major swelling and breakouts around the vaginal area. Client used a cavi wipe after someone told her it would cure HSV. Client was seen at Cornerstone and was prescribed medication.
Licensing Specialist informed that facility was investigating how the resident obtained the cavi wipe. Facility could not determine how resident obtained cavi wipe. Licensing Specialist informed all cavi wipes will be stored at the nursing station moving forward. All staff have been informed of this directive and shift supervisors will reiterate during shift report.
Police Report
False or Unfounded Call
Officers responded to the location and workers stated that no one needed police assistance.
PRLU or OLTC
Complaint, Notice of Incident, Visit Compliance Report
Parent reported that client’s clothes were being urinated on by other residents on laundry day and after clothes were clean and that staff wouldn’t allow him to re-wash clothes until specified laundry day – another week. Facility reported to parent that client refused to bathe. Client didn’t have clean clothes to change after a bath. Parent reported client had been physically assaulted – bruising, black eyes (mom has pics) and other residents were called the “N” word and cussed out by staff members.
Licensing Specialist: Kendra Rice.
2/14/2024, Program Coordinator called AR Hotline and reported the allegations (call accepted). Program Coordinator requested pictures of injuries and inquired about timeframe of pictures. Parent reported pictures were taken on 10/1/2023, note 10/5/2023, 10/8/2023, 10/10/2023, 10/22/2023, and 11/8/2023.
Program Coordinator informed facility of the complaint and requested documentation. Facility reported that client was no longer at the facility and would pull all incidents for the resident. Due to the timeframe of the complaint, there is no camera footage to review.
3/29/2024 – CACD investigation was unsubstantiated. Licensing complaint was unfounded.
Police Report
Complainant Not Located
Officers spoke with employees who stated they did not know anything about someone calling.
Police Report
Battery, Harassment
Officers responded to make a report. Upon arrival, staff advised officers that police had to be called multiple times on 10/22/23 and that the facility has problems with fights and general bad behavior inside the facility on a regular basis.
Staff stated that on 10/22/23, she was watching over a dorm when a large disturbance broke out all over the facility. While police were in another part of the facility, staff stated a juvenile came up behind her and wrapped a towel around her neck. Staff was able to break free before the juvenile could tighten it.
Staff stated that later that day, another disturbance broke out and a juvenile began striking her all over in an attempt to get gain access to the key fob on her wrist. The key fob broke, and staff placed it in her jacket. The juvenile then began groping and grabbing her both outside and inside of her clothing.
Staff stated she was going to her attorney and needed a report number. Staff reported her wrist was sprained from the incident.
PRLU or OLTC
Acute Placement, Notice of Incident
Client was transported to Acute (Bridgeway) from EMAC for unsafe behavior. Client displayed behaviors such as property destruction and assaultive behaviors during staff interventions.
11/1/23 – Licensing Specialist informed that resident has returned to the facility.
Police Report
Disturbance
Officers responded to facility for a battery report. Upon arrival, staff wanted officers to help escort the residents back to their rooms. No further police action taken.
Police Report
Battery
While on scene, dispatch advised officers of an open line disturbance at the location. Caller advised juveniles at the location were fighting.
Juvenile advised officers that they had been beaten up by 2 residents. Staff advised officers that the juvenile suspects had taken a wristband from a staff member that allowed them to unlock doors and enter the dorm of the juvenile victim and assault them. Officers observed a large bruise on the juvenile victim’s forehead and scratches on their neck. One of the juvenile suspects requested MEMS to the scene for a neck injury and was transported to the hospital. Staff advised they would not be seeking legal action for the juvenile’s actions.
Police Report
Disturbance
Officers responded to facility for a disturbance call. Juvenile advised officers that staff made her mad which caused her to want to harm herself because she was tired of the rules and staff changing the rules. Staff advised officers that juvenile had made several attempts to cut her wrist with a plastic object but was unsuccessful. The facility nurse medically assessed and cleared juvenile.
While officers were gaining control of the situation, another juvenile took an aggressive stance toward officers and refused verbal commands. Juvenile was detained and placed in a patrol unit. Upon removing juvenile from patrol unit, officers observed the wires from the rear facing camera had been pulled loose and were hanging down. No further police action required.
Police Report
Battery
Officers responded to facility for a disturbance call. While at the location, a staff member advised she needed to make a battery report. Staff reported that this morning, juvenile was having an erratic episode and had physically attacked several staff members, and had also thrown water on them. Juvenile was placed into several restraint holds, and after juvenile received a sedative shot, staff stated the juvenile bit her on the forearm.
Staff advised she was going to press charges against the juvenile, and the officers advised her to contact the prosecuting attorney’s office to seek warrants.
PRLU or OLTC
Notice of Incident, Peer Altercation
Client stated that she was kicked in the back of the head by another client. Client stated that she felt her neck pop and became lightheaded. Client was transported by EMS to Arkansas Childrens Hospital. An x-ray was taken of the spine and no abnormalities were found.
Residents were placed on separate dorms and do not have any contact in the classrooms.
PRLU or OLTC
Acute Placement, Notice of Incident
Client was transported to Acute (Pinnacle) for unsafe behavior. Client displayed behaviors such as property destruction and assaultive behaviors during staff interventions.
11/1/2023 – Facility informed Licensing Specialist that resident returned to the facility.
PRLU or OLTC
Medical, Notice of Incident
Client began vomiting blood and was transported to Arkansas Children’s Hospital. Diagnosis: Acute gastritis. Client prescribed Famotidine and Sucralfate.
PRLU or OLTC
Visit Compliance Report
Licensing Specialist: Kendra Rice.
Buildings and grounds completed on EMAC and EMCC from 12:15pm – 1:15pm. Areas observed: Grounds, dining room, administration hall, dorms, parking lot, classrooms, and courtyard. Ratios noted during walkthrough. No licensing concerns noted during visit.
PRLU or OLTC
Visit Compliance Report
Licensing Specialist: Kendra Rice.
Program Coordinator and Licensing Specialist presented intent training over sections 109 and 110 of the Minimum Licensing Standards to the agency compliance officers. The agency stated they would contact PRLU if any questions arise regarding what to report to the licensing unit per standard 110.17.
PRLU or OLTC
Maltreatment, Notice of Incident, Visit Compliance Report
While in a therapy session (EMCC), client verbalized, “I want to go home. I want to go to an adoption home. I am sick of being here. They are mean to me.” MHP asked the client who “they” were, and client reported a staff member always picks on him and had punched him. The client indicated to MHP that his mouth was really hurting. The client indicated, “[staff] punched me last week in the mouth and I got really upset.” The alleged event occurred sometime between September 25 and October 2, there is no camera footage or other information on this event. No injuries or bruising observed to client at the time of the evaluation. Child Abuse Hotline was called and accepted. Staff suspended.
Licensing Specialist: Kendra Rice.
Licensing Specialist interviewed 3 residents on 11/14/23. None of the residents described staff as being rude or mean.
CACD investigation was unsubstantiated. This complaint has been unfounded by Licensing. Facility inquired about having the ICA lifted and stated that staff member would receive remedial CPI training.
PRLU or OLTC
Complaint, Notice of Incident, Visit Compliance Report
Licensing received complaint: Centers for Youth and Families (EMCC) is out of compliance when it comes to staff/student ratio (3pm to 11pm shift). There are only three staff members and over 25 children.
Licensing Specialist: Kendra Rice.
Licensing completed unannounced visit on 10/3/23. On 10/4/23, licensing inquired about staff working on 10/3/23 beginning the 3pm shift and requested the work schedule. Licensing Specialist requested Q15s/Observation Logs for 10/2/2023, 10/3/2023, 10/7/2023, and 10/8/2023. Some observation logs were signed off during the increment timeframe. Licensing Specialist will continue to monitor this complaint.
Licensing completed unannounced visit on 11/7/23. On 11/8/23, licensing requested print out for the 3pm to 11pm shift and inquired about which QBHP’s were scheduled to work at EMCC. Licensing Specialist received clock in times of staff members that worked on 11/7/2023. No licensing concerns noted.
This complaint is unfounded by Licensing.
PRLU or OLTC
Acute Placement, Notice of Incident
Client was transported to Acute (Pinnacle) for unsafe behavior. Client displayed behaviors such as property destruction and assaultive behaviors during staff interventions.
10/10/23 – Licensing Specialist informed that resident returned to the facility from acute care on yesterday (10/9/23) afternoon. Facility received intent training on 10/2/23 on reporting incidents.
PRLU or OLTC
Visit Compliance Report
Licensing Specialist: Kendra Rice.
Buildings and grounds completed from 5:15pm – 6:15pm. Areas observed: Dorms, dining room, administration hall, grounds, day area, and nurse’s station. Ratios and observation sheets were observed. On the East Dorm, staff informed licensing that some residents were moved to the day area to stay in ratio on the dorms.
MARs reviewed for 5 residents. No licensing concerns noted during visit.
Police Report
False or Unfounded Call
Officers responded to facility for a 911 hang up. Upon arrival, a nurse advised the caller was upset they would not feed her dinner early. Officers made contact with caller who advised she was okay and called because she was angry.
Police Report
Non Police Incident
Officers stood by while juvenile was transported by MEMS to Pinnacle Pointe.
Police Report
Battery
Officers made contact with staff who advised juvenile was redirected for being disruptive and became physically violent. Staff stated the juvenile pulled her hair, scratched, kicked, and punched her. Staff refused MEMS and was advised to contact the prosecutor if she wanted to press charges.
Police Report
Information Report
Officers made contact with staff who advised a child was playing on the phone. No further police action taken.
PRLU or OLTC
Complaint, Notice of Incident, Visit Compliance Report
Licensing received complaint from DCFS worker: Staff out of ratio. Provoking children to have behaviors. Making children sleep in the day area due to allegations from the children’s roommates that were not first investigated. No additional supervision due to lack of staff.
Licensing Specialist: Kendra Rice.
DCFS worker informed licensing she was unable to put all that she witnessed and was informed of into the provided box when making the complaint. A full narrative of the complaint was sent to licensing via email. DCFS Worker informed Licensing Specialist that the Director of Residential has been made aware of her concerns.
Licensing inquired about type of behaviors displayed by a resident to be assigned to sleep in the dayroom. Facility provided examples: Sexual acting out (active behaviors or a true finding) or self harm that would require a resident be placed on line of sight at all times. The facility also has all of their residents on all precautions for their first 30 days to ensure safety while the facility learns more about the resident.
This complaint has been unfounded by Licensing.