Disability Rights Arkansas

Millcreek Behavioral Health / Habilitation Center, Inc.

*Photos taken by DRA staff during onsite monitoring visits. Photos reflect the most recent conditions observed by DRA staff but may not reflect the current conditions at the facility. If you are associated with a facility and have updated information or photos you would like to share, please contact DRA at [email protected]

Location: Fordyce, AR                   Population Served: Youth ages 6-17

# of residents per unit: Up to 20 Residents per room: 2-3

Capacity: 162 (111 Arkansas Medicaid PRTF beds, 51 Residential beds used for out-of-state resident PRTF placement or AR contract beds).

Contact with family (Calls and visit schedule): Family visits vary on a case-by-case basis. Phone Calls are allowed on 4 days of each week and are limited to 10 minutes unless otherwise specified.

Restraint utilized? Yes Chemical Restraint utilized? Yes Seclusion utilized? Yes

Treatment Components:

Clinical Director: LPC                    Therapists:8 full-time therapists (LPC-S, 5 LPC, 1 LCSW, 1 LMSW)

Treatment modalities offered: 1 EMDR, TF-CBT

# of individual therapy sessions/week: 1

# of group therapy sessions led by a licensed mental health professional/week: 3

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PRLU or OLTC

Notice of Incident, Redacted, Visit Compliance Report

Licensing received complaint that Millcreek failed to provide appropriate medical care to client.

Licensing Specialist: Clayton DeBoer

Licensing visited the facility on 9/9/24 in response to complaint stating that the reporter was concerned about a viral illness the resident had and that the facility physician had not provided the client with antibiotics. Physician and nursing notes were reviewed showing that the facility was providing care to the resident during her illness. The complaint has been closed as unfounded.

PRLU or OLTC

Maltreatment, Notice of Incident, Redacted, Visit Compliance Report

Resident reported that during a restraint, he bit staff and the staff member hit him in the face. A report was made to AR Child Abuse Hotline and accepted. Staff member was placed on administrative leave.

Licensing Specialist: Clayton DeBoer

Licensing visited facility and reviewed video footage on 9/9/24. Nursing note reviewed which does indicate a red cheek and abrasion to bottom lip. At no time during video review was any staff seen hitting the resident. Nothing can be definitively seen in restraint video that would result in resident getting marks on his face. At no time did any staff participating in the restraint react to the resident biting them.

The resident had reportedly been in a fight prior to the restraint. Video was backed up and 3 clients were seen attacking the resident, possibly resulting in the resident getting marks on his face. Staff separated the residents.

11/21/24 – CACD case unfounded. This complaint has been unfounded by Licensing. Staff will be retrained on TCI.

PRLU or OLTC

Accidental Injury, Notice of Incident

Resident was injured during recreation time when his foot collided with another patient’s toenail. He received a minor laceration on the 4th toe of his right foot. He was sent to Dallas County Medical Center ER and the laceration was closed with 4 sutures.

PRLU or OLTC

Notice of Incident, Self-Harm

Resident got upset and punched the wall. Resident was sent to get an x-ray of his left hand on 9/3/24. Diagnosis: Angulated nondisplaced distal fifth metacarpal fracture.

PRLU or OLTC

Elopement, Notice of Incident

While outside during activity time, 3 residents told staff they were going to foot race to see who was the fastest. The boys didn’t stop running when they got to the “finish line”.

Code Orange was called and staff went after the boys. Police were also contacted. Multiple staff and department heads went out and started searching for the boys.

The boys were located 3/4 mile down the road by the power lines. The boys were gone for 30 minutes. The boys were returned to Millcreek and placed on unit restriction and elopement precautions.

PRLU or OLTC

Medical, Notice of Incident

A resident was sent to Dallas County Medical Center for a chest x-ray due to cough, congestion, and fever. Flamingo hall has been quarantined due to multiple respiratory illnesses.

PRLU or OLTC

Medical, Notice of Incident

A resident was sent to Dallas County Medical Center for a chest x-ray due to cough, congestion, and fever. Flamingo hall has been quarantined due to multiple residents with respiratory symptoms.

PRLU or OLTC

Medical, Notice of Incident

A resident was sent to Dallas County Medical Center for a chest X-ray as ordered by center medical director. Flamingo Hall is quarantined due to multiple respiratory illnesses.

PRLU or OLTC

Medical, Notice of Incident

A resident went to the Dallas County Medical Center Emergency Room due to a high fever. The resident returned to Millcreek that afternoon. Several residents in the same house are being x-rayed for respiratory illness. The House has been quarantined.

PRLU or OLTC

Medical, Notice of Incident

A resident was sent to Dallas County Medical Center for a chest x-ray due to cough, congestion, and fever. Flamingo Hall has been quarantined due to multiple residents with respiratory symptoms.

PRLU or OLTC

Medical, Notice of Incident

A resident was sent to the Dallas County Medical Center ER due to high fever, elevated pulse ox, and heart rate. She was admitted to the hospital and returned to the facility on 8/31/24.

Several residents in the same house are being x-rayed for respiratory illness. The house was quarantined.

Police Report

Elopement, Police Report

Officers were dispatched to assist with locating a missing juvenile. Officers deployed an arial drone and located the subject. The resident was taken into custody and returned to Millcreek with no injuries.

PRLU or OLTC

Elopement, Notice of Incident

A resident was in school and ran out of the side doors. Supervisors followed the resident but lost sight of her at 13:40 after she turned at the stop sign and went into the woods. Police were contacted and came to assist with the search using a drone. The resident was located at 14:58 in woods and returned to unit. She has been placed on unit restriction.

PRLU or OLTC

Maltreatment, Notice of Incident, Redacted, Visit Compliance Report

Resident stated she brought a vape into the facility with her, and that a staff member found her vape charger and told her to give it to them so she wouldn’t get in trouble. Resident states the staff member keeps the vape in her car and will bring it in during her shift for resident to use. A report was made to AR Child Abuse Hotline and accepted. Staff member was placed on administrative leave.

Licensing Specialist: Clayton DeBoer

Emily Burris of Millcreek reported that the resident stated it was the first weekend at the facility that the staff member let her vape, and that video was reviewed with nothing found. The resident reported this occurred in her room. Staff member works 3rd shift and roommate has never seen this occur. The resident stated she brought the vape into Millcreek in her bra. Pat downs are conducted upon entry but not around the bra area. Witness statements were reviewed, with alleged staff member and resident’s peers stating that at no time did the staff member provide a vape to resident.

11/21/24 – CACD case unfounded. This complaint has been unfounded by Licensing. As a precautionary measure, the staff member will be retrained on staff/client boundaries.

PRLU or OLTC

Notice of Incident, Peer Altercation

A resident was involved in a physical altercation with several other girls. During the altercation, the resident sustained an injury and was taken to Dallas County Medical Center for treatment.

Licensing Specialist: Clayton DeBoer

Licensing visited the facility and reviewed video of the incident. Ratio in the nurses’ station begins 2:3 and ends in 7:6 after the altercation breaks out. Several residents are seen attacking the resident. Staff are present and immediately intervene. Additional staff are seen assisting in breaking up and de-escalating the altercation.

PRLU or OLTC

Notice of Incident, Physical Maltreatment, Visit Compliance Report

During a behavior, a resident attempted to kick staff. The staff member grabbed the resident’s leg and pulled him out of the chair to the floor. Staff walked out immediately following the incident and has been terminated.

Licensing Specialist: Clayton DeBoer

LS DeBoer visited the facility in response to the incident. Video of the incident was reviewed and showed staff aggressively grabbing the resident’s leg and pulling him out of the chair until he hits the floor.

Facility was cited 109.1.g: Unprofessional conduct in the practice of child welfare activities and 905.4.g: The following actions shall not be used, including as discipline: physical injury or threat of bodily harm.

Facility was also cited 110.9.a: Any owner, operator, or employee in a child welfare agency whall immediately notify the Child Abuse Hotline if they have reasonable cause to suspect that a child has been subjected to child maltreatment due to late reporting. A unit-wide training will be held on mandatory reporting and sign-in sheets will be provided to Licensing.

PRLU or OLTC

Visit Compliance Report

Licensing Specialist: Clayton DeBoer

A visit to the facility was conducted in order to review fire and severe weather drill logs. Fire logs were documented per licensing standards and completed every month until recently. No severe weather log could be located. The Maintenance Supervisor stated that the severe weather logs were not available.

Facility was cited 914.9 : A record of drills shall be maintained, showing date and time of day of the drill, number of participants, and length of time required to reach safety.

Risk Manager Burris stated that severe weather drills have been completed. Severe weather logs will be located and provided to licensing by 8/9/24.

PRLU or OLTC

Complaint Survey

A Complaint Investigation survey was conducted on July 31, 2024. No deficiencies were cited during the survey. Complaint #AR00033837 was in compliance.

PRLU or OLTC

Notice of Incident, Peer Altercation

A resident and a peer got into a verbal altercation, then the peer hit the resident in the nose. The resident was sent to Dallas County Medical Center for an x-ray. X-ray and CT scan showed a nondisplaced fracture of the right nasal bone.

The resident and her peer were moved to separate units.

PRLU or OLTC

Safety Code Survey

The facility was in compliance with §483.475 – life safety from fire.

PRLU or OLTC

POC, Recertification Survey

A recertification survey was conducted at this facility. This survey found the facility had deficiencies requiring correction/substantial correction.

Deficiencies found: W104 – Buildings and Grounds, W369 – Drug Administration Policy, W390 – Drug Labeling Policy, W454 – Infection Control.

Facility submitted a Plan of Correction for deficiencies noted.

Police Report

Assault, Police Report

Officers were dispatched to Millcreek regarding an assault by a staff member. Upon arrival, the facility CEO advised officers of the situation and that the staff member had resigned. Officers took photos of the injuries and advised the resident’s guardian to come by the police department so an interview could be conducted.

PRLU or OLTC

Notice of Incident, Physical Maltreatment, Visit Compliance Report

After an intervention, a resident reported that he was pinched on his chest and scratched on his shoulder. A nursing assessment confirmed a .5″ x 3″ scratch on his right shoulder and a quarter-sized bruise on his chest. The accused staff member chose to resign immediately after the report.

Licensing Specialist: Clayton DeBoer

Facility visited in response to the incident. Camera footage was reviewed and showed staff pinching the resident.

Facility cited 109.1.g and 905.4.g.

PRLU or OLTC

Medical, Notice of Incident

Resident was sent to Dallas County Medical Center’s ER for outpatient X-rays after reporting ongoing pain and swelling in her left ankle for about two weeks. She had not previously sought assessment for this issue. The nurse’s initial impression was that it could be fatty tissue with possible fluid retention.

The X-ray report showed no fractures present. The resident was then released to the facility without any restriction or need for treatment.

PRLU or OLTC

Notice of Incident, Self-Harm

Resident was upset at a peer and kicked the door. Afterward, he complained of knee pain and swelling. He was taken to Dallas County Medical Center and received an x-ray of his knee.

Diagnosis: Contusion of the knee. He returned to Millcreek the same day.