- Complaint
- Complainant reported the following concerns: 1) daughter was treated poorly by staff and wasn’t being given her medication properly during her stay at the facility, 2) staff would yell/cuss at children and when a resident reported this, the resident was retaliated against by staff, 3) residents are not allowed to do things such as recreation, phone calls with family, or go to school if any of the residents are having “acting out” behaviors.
- Licensing follow-up: Facility visited on 03/13/23. Staff reported the facility was aware of the allegations and has performed in-service training for several staff listed in the complaint regarding cleanliness, recreational activities, supervision, and not canceling activities due to other residents’ behaviors. Regarding resident’s medication complaint, the DON and unit nurse reported it should be given at 6am from the night nurse and all other medications should be given at 8am after breakfast; The MARs documentation for the resident showed her medication was all being given at 8am by the morning nurse. Licensing discussed this with staff, who stated the pharmacy consultant reported there are no contraindications between her medications. Upon interviewing residents, it was noted staff do occasionally yell and use profanity on the unit. Facility reported they will complete their “Nurture Heart” training with staff listed in the complaint, supervisory training for the unit coordinator, and will conduct ongoing monitoring of the unit. On 03/21/23, Licensing requested client’s MARs and was informed client is no longer at facility. MARs were requested for other clients on similar medication, and all were being distributed at 6am.
- Regs out of compliance –
- 908.8 – Medication for resident was being given at 8am; DON stated it should be given at 6am.
- 905.4.c – Staff were using cuss words in communicating with residents.
PRLU or OLTC
Complaint, Notice of Incident, Visit Compliance Report